Shipping policy

Velmont Club prepares and dispatches orders through its sourcing and logistics network. Based on stock availability and fulfilment routing, a shipment may originate in the United States or from an international fulfilment partner.

Processing & Transit

Orders are generally prepared within 1–5 business days. Delivery is estimated at 7–25 business days according to the destination, carrier, and customs route. Any timeframe displayed during checkout is provided as an estimate.

Shipment Tracking

A tracking code is issued after your order departs the warehouse. For certain international deliveries, tracking activity may be limited during the initial part of transit.

Customs & Delivery Issues

International shipments can occasionally be affected by customs processing, inspections, carrier disruptions, or inaccurate address details. While these circumstances are outside our direct control, our team remains available to assist.

If your order is delayed, does not arrive, or arrives damaged, contact support@payvelmontclub.com and our team will help you track the shipment, arrange a replacement, or process a refund in line with our Refund Policy.

Your Payment Rights

Contact Informationing our team first is often the quickest route to resolving a delivery concern, but doing so is not mandatory. You retain every right granted by applicable law and your cardholder agreement, including the ability to contact your bank or card issuer whenever you choose.

Effective date: July 25, 2026