Contact information
We appreciate your visit to Velmont Club.
Whether you need general information or assistance with an order, our customer support team is available to help.
Reach Us by Email
For questions or requests, including general enquiries and order assistance, please contact us at:
Our customer support team can assist with:
- Information about products and our store
- Order progress and shipment tracking
- Dispatch and delivery questions
- Return and reimbursement requests
- Items received damaged, faulty, or incorrect
To help us assist you quickly, please include your order number and, for damaged or incorrect items, a photo of the product. You may choose to start your return or refund request through our Refund Portal for added convenience, or simply contact us by email at support@payvelmontclub.com. Using the Refund Portal is completely optional. Email remains a fully valid support and return channel.
Support Availability
Monday – Friday: 9:00 AM – 6:00 PM CEST
Saturday: 10:00 AM – 4:00 PM CEST
Sunday: Closed
We strive to answer every message within one business day.
Effective date: July 25, 2026